Customer Experience Intern

About analytic.li 

At analytic.li, we believe that the best human capital management strategy balances the needs of a business with the experience of the employee. That’s why we provide greater insight into an organization’s HCM data through dashboards, visuals and KPIs. This way, employers can make better decisions to positively impact their business goals while ensuring a great employee experience.  

The Role

Join this HR tech startup as a paid, for-credit intern working 20+ hours per week with a minimum of 4 hours per day. We can guarantee your time here will give you real-world experience and prepare you for a successful launch into the working world.  

We are looking for a superstar to join our team; someone who rises to the occasion and is not afraid to challenge themselves. We want someone who is a self-starter and open to learning and growth. Marketing or Entrepreneurship majors who are great communicators (both written and oral) and problem-solving are ideal for this role.   

Our customers are our most valuable asset and developing a trusting relationship is paramount to our success. So, the experience that you will craft will directly affect the health of our relationships with our customers. Just like our carefully curated dashboards, our customer experience strategy needs to be tailored to develop a trusting relationship.  

 Your work with us will involve: 

  • Supporting the Customer Experience Team 
  • Taking the lead on e-mail & communication campaigns  
  • Managing the customer-facing knowledge base and help desk content 
  • Providing customer support throughout the onboarding process 
  • Data mapping and evaluation projects   
  • Thinking both critically and creatively to solve for customer business solutions 

Who you'll be working with... 

Our team has 120+ years of experience in HCM and software is well equipped to help you develop your career. With experience in sales, application design & engineering, entrepreneurship, finance, and customer support, you won't find a group more prepared to take on the HCM software market. You will be working hand-in-hand with our Customer Experience Specialist, Liz Greene to craft the customer experience which provides long-term success for analytic.li.

If you want to learn more about this position or have any questions, feel free to reach out to egreene@analytic.li. Our primary focus is you, so we will be flexible in working on a schedule to fit your college experience.

Don't see what you're looking for? We'd love to hear from you. Send us an email at join@analytic.li to tell us more about you!